Knowledge Base/Announcements Customer Support

posted this on February 18, 2009 11:42 PM


At we've always been dedicated to customer support -- for over 10 years we've placed our toll-free phone number (1-800-201-3550) at the top of every page on our site.  Now we have a new dedicated support site to bring you even more of the personal touch Books-A-Million is known for.


My Account

Log in to My Account to find your current order status, manage your Address Book and much more. You can make changes to your orders (depending on order status), payment types, and more.

Knowledge Base

Search our Knowledge Base to help answer Frequently Asked Questions, shipping policies, and more.

Email Support

When you send an email to we will automatically open a support ticket for you and send you a confirmation number.  Updates to your ticket will also be sent via email, giving you full visibility to the answers you need.

Web Support

Support requests can be entered online via the Support tab in our main menu. You can also log in to our Customer Support Site to check on the status of any support requests and correspond with our support staff.

Phone Support

Our friendly, helpful associates are ready to speak with you, toll-free, seven days a week (1-800-201-3550).  Whether you need some gift advice or have any kind of special request, we're never more than a call away.  And we never try to hide our phone number from you.



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Wondering what ever came about of my #is 393752
January 04, 2013 10:12 AM
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rebecca herndon

What question?


February 07, 2014 11:46 AM