I typed my card number and PIN, but when I try to validate my card I get an error message. What should I do? September 16, 2020 20:19 Updated Follow Check to make sure you have typed both numbers correctly and try again. If you continue to have trouble validating your gift card, click here to submit a support request. Related articles Where can I find my gift card number and PIN? Where can I use My Books-A-Million Gift Card or E-Gift Certificate? What is the Status of My Order? How do I use My gift card/ e-gift Certificate Online? How do I set up an account? Comments 0 comments Please sign in to leave a comment.