Cancel my order or part of my order

You can modify or cancel your order using My Account within thirty minutes of placement unless the items are pre-order items, or on backorder and not already processing to ship.

If your order is past the thirty-minute window, and it is either a pre-order item or backorder that is not processing to ship, you can contact us to request a cancelation. 

*After 30 minutes, your order will begin to process into our warehouse system to be shipped out. We are unable to cancel an order once it has entered the shipping process.

If your order status is no longer notated as "New" in My Account, please email us at, or click here to submit a support request.

Be sure to include your name and order confirmation number in your message. This information will help ensure that we cancel the correct order for you.

You are welcome to call us at 1-844-687-9410 and we will be glad to assist you.

Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed

Chat line hours:

Monday-Friday from 9 AM to 7 PM CST

Saturday and Sunday from 10 AM to 6 PM CST



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