Orders can only be canceled within thirty minutes of placement unless the items are pre-order items, or on backorder and not already processing to ship.
If your order is past the thirty minute time and it is either a pre-order item or backorder that is not processing to ship, you can call Customer Service at 1-800-201-3550 or chat to request cancelation.
Our hours are Monday-Friday from 9 AM to 5 PM. On Saturday and Sunday, our chat line is open from 10 AM to 6 PM.
You can modify or cancel your order using My Account within this thirty-minute window. After which, your order will begin to process into our warehouse system to be shipped out. We are unable to cancel an order once it has entered the shipping process.
Be sure to include your name and order confirmation number in your message. This information will help ensure that we cancel the correct order for you.