How do I return an item?

Booksamillion.com guarantees your satisfaction and offers you returns within 30 days of order receipt on most items. You can return the item to our warehouse or return it to a physical Books-A-Million retail location.

*Return Policy:  Does not apply to items purchased from the New & Used Marketplace. Those items are non-returnable.

Does not apply to eBooks or Audio Downloads, once purchased and/or downloaded. Please verify device compatibility prior to purchase.

 

Return via Mail:

To return an item for any reason within 30 days of order receipt:

  • Email Customer Service department at support@booksamillion.com
    • Please include the following information:
    • Order ID number, Reason for return, Item(s) you are returning

A return authorization number and return label will be emailed to you within 24 hours.

*A non-paid label will be provided for any return where the customer changed their mind, no longer wants or needs the item, did not like, too late to cancel, etc. The customer will be responsible for return shipping in those cases.

Once your return authorization number is received:

  • Pack the item(s) that you are returning to us securely. 
  • Enclose a copy of your packing slip. 
  • Affix the label that we emailed to you and ship the package.
    • Be sure to apply adequate postage.
    • We are not responsible for the item until it arrives at our facility, please save your tracking information so you can follow up with the vendor you shipped with. 

Our Returns Department will issue your credit once the return is processed at our warehouse.

Return to Store:

To find the store nearest to you, visit our Store Finder

  • Login to My Account from booksamillion.com 
  • Go to your Order History, then click “Details” next to the order you would like to return
  • Click “Return to Store”
  • Print your Booksamillion.com In-Store Return Receipt. If you cannot print, you may screenshot the return barcode and information. 
    (If the Return to Store button is not available to click, then your purchase is not eligible for an In-Store return.)
  • The In-Store Receipt will show a Last Return Date and will note if a product is Non-Returnable.
  • Return your purchase, along with the Printed Return Receipt, to your local Books-A-Million store.
    Please email our Customer Service department at support@booksamillion.com if you need assistance with In-Store Returns.

**The Fine Print

All online returns and billing questions must be resolved within 30 days of order receipt.

Items returned will be refunded to the original payment method. If you used a gift card to make your purchase, a credit will be issued back to the gift card.

Please note that shipping and handling charges are non-refundable.

Electronic returns, such as Compact Discs, DVDs, Video Games, and Consumer Electronics (headphones, speakers, etc.) must be sealed in the original package unless defective. Defective returns are subject to the same constraints as other merchandise. Defective merchandise must be returned with the original packaging.

**Does not apply to items purchased from the New & Used Marketplace. 

*Does not apply to eBooks or Audio Downloads, once purchased and/or downloaded. Please verify device compatibility prior to purchase.

**We cannot accept returns of products marked non-returnable.

 

 

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