The Order I Received is Wrong. What do I do?

Please contact customer service by email, chat, or phone. We can email you a postage-paid return label or print one to mail to you if you do not have access to print it yourself. Once returned, your original payment method will be refunded and you can place a new order for the intended item. 

Provide your order number, the intended item as well as the title and ISBN/product ID of the wrong item received so we can create your return label.

*Please note, if your item ISBN or product ID matches your order information, a non-paid label will be sent for the return and you will be responsible for return shipping. 

**Items from the New & Used Marketplace are non-returnable and not able to be replaced. Customer service will reach out to the New & Used Marketplace vendor for a resolution on your behalf.


You are welcome to call us at 1-800-201-3550 and we will be glad to assist you.

Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed


Chat line hours:

Monday-Friday 9 AM to 7 PM CST

Saturday from 10 AM to 6 PM CST

Sunday from 10 AM to 6 PM CST

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