If you've received an email notification from us instructing you to update your payment method, follow these steps to ensure your order is corrected and we will have your item shipped as soon as possible:
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1. First, sign in to your account on booksamillion.com with your email and password.
2. Go to My Account (if the website does not automatically take you there).
3. Click "Payment"
4. Select "Add A Card"
5. Enter the Billing Information and Payment Details.
6. After new payment information has been added go to Order History. If the order is older than 60 days you will need to click on either 90 Days, 6 months, or 12 months to locate the order.
7. After locating the order click on Details
8. Click on "Choose a different credit card" and select the new card you have added.
9. Click "Review changes" then submit.
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10. Your payment method will update and you'll receive an email confirmation when your order is on it's way! *Card error item shipment may be delayed once corrected since these must be re-processed in the warehouse.
If you receive an error or do not see your order update, please contact customer service at support@booksamillion.com.
You are welcome to call us at 1-800-201-3550 and we will be glad to assist you.
Phone hours:
Monday-Friday from 9 AM to 5 PM CST
Saturday-Sunday, closed
Please Note: At the time that your order is placed a temporary authorization verifying and holding available funds is provided by your financial institution. Although authorizations are not actual charges or debits, they can reduce the available balance in your account, typically for 24-72 hours, (the exact policies and time frames are dependent on your individual bank or credit card issuer)
You are not actually charged for your order until the product has been shipped to you. In the case of orders which require multiple shipments, you will be charged for only the product that is included in each individual package, as it is shipped to you.
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