I have a charge on my account that I do not recognize. What do I do?

If you see a charge on your debit or credit account that you do not recognize, you can contact Customer Service with the charge information for it to be investigated. 

 

If you have placed an order recently for any items that may be pre-ordered or on backorder, the charge could be for the item shipping, as we do not charge until items ship. You can view your Order History on booksamillion.com by signing in, then My Account, Order History. To view older orders past 60 days, you will need to change the selection to 90 days, 6 months or 12 months:

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If the charge is $25 or close to it and comes from "Birmingham, AL", this could be a renewal for our Millionaire's Club Card Membership that provides free standard shipping for online orders, 10% discount in-store, promotional coupons and more.

 

You are welcome to call us at 1-800-201-3550 and we will be glad to assist you. Our hours are Monday-Friday from 9 AM to 5 PM. On Saturday and Sunday, our chat line is open from 10 AM to 6 PM.

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