My order is lost. I want a refund. What do I do?

We apologize for any trouble with your order. If the order is declared "Lost in transit" and has not delivered past 14 business days of shipment, please contact us at Customer Service. 


You can Live Chat with us, email or give us a call at 1-800-201-3550 to get this resolved. 


You are welcome to call us at 1-800-201-3550 and we will be glad to assist you. Our hours are Monday-Friday from 9 AM to 5 PM. On Saturday and Sunday, our chat line is open from 10 AM to 6 PM.

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