My order is lost. I want a refund. What do I do?

We apologize for any trouble with your order. If the order is declared "Lost in transit" and has not been delivered past 14 business days of shipment, please contact Customer Service. 

Click here for more information on order tracking.

You can Live Chat with us, email or give us a call.

You are welcome to call us at 1-800-201-3550 and we will be glad to assist you.

Be sure to have your order ID to ensure a faster resolution to your request. 

Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed


Chat line hours:

Monday-Friday 9 AM to 7 PM CST

Saturday from 10 AM to 6 PM CST

Sunday from 10 AM to 6 PM CST

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