I have a partial shipped order. Where are my other items?

  • Partial: Some of the items have been shipped, while others are still being gathered.

Items ship out as they become available. If you have any back-ordered items or pre-order items, they will be held until the stock arrives at the warehouse. 

If you have a card error on a shipment, the item or items will not ship until the card error is corrected. 

*Card error item shipment may be delayed once corrected since these must be re-processed in the warehouse. If you need to update payment for an item in card error, click here for instructions.

You are welcome to call us at 1-800-201-3550 and we will be glad to assist you.

Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed


Chat line hours:

Monday-Friday from 9 AM to 7 PM CST

Saturday and Sunday from 10 AM to 6 PM CST

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