Gift cards are mailed to the recipient via Standard USPS shipping. Allow up to 14 business days to receive. If not received after this time has elapsed, contact us at support@booksamillion.com
If the gift card has not arrived within this time frame, please let us know. We can research and have the balance transferred and mailed out again or put on an eGift certificate.
If you or your recipient has not received an eGift certificate, we can research and have the balance transferred and sent again or put on a physical card to mail out.
You are welcome to call us at 1-844-687-9410 and we will be glad to assist you.
Phone hours:
Monday-Friday 9 AM to 5 PM CST
Saturday-Sunday, closed
Chat line hours:
Monday-Friday 9 AM to 7 PM CST
Saturday-Sunday 10 AM to 6 PM CST
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