My coupon did not apply. What do I do?

If all your items qualify for coupons and your subtotal meets the requirements but the coupon did not apply, Customer Service can take care of that for you!

Once all items ship out, we can refund the coupon amount. 


*Coupons may not be used toward the purchase of Millionaire’s Club memberships, gift cards, magazine subscriptions, non-returnable items, or specialty items such as LEGO®, Rosetta Stone®, The Elf on The Shelf®, LeapFrog®, Cards Against Humanity games, CB Box, eBooks, or Audio Downloads. 

*Items from the New & Used Marketplace do not qualify.


You can email with your order number and coupon code to request the credit.

You are also welcome to call us at 1-800-201-3550 and we will be glad to assist you.


Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed


Chat line hours:

Monday-Friday from 9 AM to 7 PM CST

Saturday and Sunday from 10 AM to 6 PM CST


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