If you have not received your Replacement order notification or tracking, it may not have been processed yet or may be on backorder. Replacement orders are not linked to customer email or online accounts so tracking is not automatically sent out.
You can contact Customer Service for updates by emailing firstname.lastname@example.org.
You are also welcome to call us at 1-800-201-3550 and we will be glad to assist you.
Monday-Friday from 9 AM to 5 PM CST
Chat line hours:
Monday-Friday from 9 AM to 7 PM CST
Saturday and Sunday from 10 AM to 6 PM CST
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