Where is my Replacement or Reorder?

If you have not received your Replacement order notification or tracking, it may not have been processed yet or may be on backorder. Replacement orders are not linked to customer email or online accounts so tracking is not automatically sent out.

You can contact Customer Service for updates by emailing support@booksamillion.com

You are also welcome to call us at 1-800-201-3550 and we will be glad to assist you.

Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed


Chat line hours:

Monday-Friday from 9 AM to 7 PM CST

Saturday and Sunday from 10 AM to 6 PM CST

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