My order appears lost in transit. What do I do?

Due to widespread carrier delays with Covid-19 over the past year, we have been asked by USPS to allow up to 14 business days from the shipment date before something can be considered lost in transit. This does not include weekend days or holidays.


If your item(s) is from our New & Used Marketplace, shipping can take up to 30 days and these items do not include tracking.


Shipments to FPO/APO addresses and Puerto Rico can take even longer.


If your item(s) is not from our New & Used Marketplace, not going to a FPO/APO address or Puerto Rico, and has not arrived within the 14 business days from shipment, please contact Customer Service.

A replacement can be issued if the item(s) is still still available or a refund will be processed if not.


You can email, Live chat or call for assistance.

You are welcome to call us at 1-800-201-3550 and we will be glad to assist you.


Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed


Chat line hours:

Monday-Friday from 9 AM to 7 PM CST

Saturday and Sunday from 10 AM to 6 PM CST


**Please note, orders shipped to an incorrect address that was not edited within 30 minutes of order placement are not valid for replacement or refund.

Was this article helpful?
20 out of 65 found this helpful



Please sign in to leave a comment.