My order says it was delivered but I cannot find it.

If your order tracking shows delivered but you cannot locate it, please contact customer service.

A one-time courtesy replacement can be issued if the item is still available or a Books-A-Million gift card will be given.


*Please note, we are not able to refund orders or items marked as delivered by the postal service. We apologize for any inconvenience. 


You can email or chat with us for a resolution.

You are also welcome to call us at 1-800-201-3550 and we will be glad to assist you.


Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed


Chat line hours:

Monday-Friday 9 AM to 7 PM CST

Saturday from 10 AM to 6 PM CST

Sunday from 10 AM to 6 PM CST

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