My order shows delivered but I cannot find it.

If your order tracking shows delivered but you cannot locate your item(s); Try your safe place location, check with neighbors if safe to do so, or contact the carrier (some carriers deliver until 10 pm).

Tips: 

• Wait 48 hours. In rare cases, packages may show as delivered up to 48 hours before arrival.
• Verify the shipping address is correct
• Look for a notice of attempted delivery. 
• Look around the delivery location for your package. 
• See if someone else accepted the delivery unless you have concerns about doing so. 
• If you haven't received your package, contact us within 30 days of expected delivery. We'll do everything we can to help.

*If you are unable to locate your items after 48 hours, a one-time courtesy replacement can be issued if the item is still available, or a Books-A-Million gift card will be given. We are not able to issue a refund to the original payment method for orders or items marked as delivered by the postal service.

You can email or chat with us for a resolution.

You are also welcome to call us at 1-800-201-3550 and we will gladly assist you.

Phone Hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday & Sunday closed

Chat Hours:

Monday through Friday, 9 AM to 7 PM CST

Saturday & Sunday from 10 AM to 6 PM CST