My order shows delivered but I cannot find it.

If your order tracking shows delivered but you cannot locate your item(s); Try your safe place location, check with neighbors if safe to do so, or contact the carrier (some carriers deliver until 10 pm).

*Please note, we are not able to refund orders or items marked as delivered by the postal service. A one-time courtesy replacement can be issued if the item is still available, or a Books-A-Million gift card will be given.   


  • Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
  • Verify the shipping address is correct
  • Look for a notice of attempted delivery. 
  • Look around the delivery location for your package. 
  • See if someone else accepted the delivery unless you have concerns about doing so. 
  • If you haven't received your package, contact us within 30 days of expected delivery. We'll do everything we can to help.

    You can email or chat with us for a resolution.

    You are also welcome to call us at 1-800-201-3550; we will gladly assist you.

    Phone Hours:

    Monday-Friday from 9 AM to 5 PM CST

    Saturday & Sunday closed

    Chat Hours:

    Monday through Friday, 9 AM to 7 PM CST

    Saturday & Sunday from 10 AM to 6 PM CST


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