If your order tracking shows delivered but you cannot locate your item(s); Try your safe place location, check with neighbors if safe to do so, or contact the carrier (some carriers deliver until 10 pm).
*Please note, we are not able to refund orders or items marked as delivered by the postal service. A one-time courtesy replacement can be issued if the item is still available, or a Books-A-Million gift card will be given.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
- Verify the shipping address is correct
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery unless you have concerns about doing so.
- If you haven't received your package, contact us within 30 days of expected delivery. We'll do everything we can to help.
You can email or chat with us for a resolution.
You are also welcome to call us at 1-800-201-3550; we will gladly assist you.
Monday-Friday from 9 AM to 5 PM CST
Saturday & Sunday closed
Monday through Friday, 9 AM to 7 PM CST
Saturday & Sunday from 10 AM to 6 PM CST