My Funko pop is damaged. Can I get a replacement?

We are sorry that your item arrived damaged! Upon returning the damaged item to our warehouse using a postage-paid return label we will provide you, a replacement will be issued when it is received, as long as the item is still available.

Funko items must be returned before a replacement can be issued, even for Millionaire's Club Card Members.

*If your item is no longer available to replace once received back, a refund will be issued. 

 

You are welcome to call us at 1-800-201-3550 and we will be glad to assist you.

 

Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed

 

Chat line hours:

Monday-Friday 9 AM to 7 PM CST

Saturday from 10 AM to 6 PM CST

Sunday from 10 AM to 6 PM CST

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