Please allow up to 14 business days for delivery*.
Refunds or replacements are only available within 4 months of the order shipment.
Both USPS and UPS only hold tracking information for 120 days.
We are not able to conduct a proper investigation after that point to take further action. We apologize for any inconvenience.
*Items from the New & Used Marketplace can take up to 30 days to arrive and do not include tracking. These items are not available to replace.
You are welcome to call us at 1-800-201-3550, and we will be glad to assist you.
Phone hours:
Monday-Friday 9 AM to 5 PM CST
Saturday-Sunday, closed
Chat line hours:
Monday-Friday 9 AM to 7 PM CST
Saturday-Sunday, closed
For Holiday hours, click HERE.
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