Order tracking is delayed or seems lost

During these unprecedented times, please allow up to 14 business days for delivery. If you have not received your package after this time frame, please let us know.

To stay updated on your delivery, please sign up for the free USPS Informed Delivery service at https://informeddelivery.usps.com/box/pages/intro/start.action.

You can also track your shipment on www.ups.com by copying and pasting the tracking number.

 

*Next Day Air shipments as well as most Millionaire's Club Member shipments are sent via UPS and should follow the shipping timeframes for each service. Check here for the current U.S. Shipping Rates.

If you have not received your order within the proper shipping timeframe for these services, please contact customer service. 

**Please note: Customer service does not have additional information than the tracking with USPS/UPS shows. You may need to contact USPS/UPS for further details.

Once the shipment leaves the warehouse, it is up to the carrier to update the tracking.

*If no tracking information shows after 14 days and your order is not from our New & Used Marketplace or a physical gift card under $100, please contact customer service.

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