Why was I contacted about a card error?

When your item is ready to ship, and the charge to your card fails, we'll send a notification via email to let you know the card payment was unsuccessful.  You will have five business days to update your payment information. If your payment issue is not resolved by the end of the five business days, your order will be canceled, and you will need to place a new order if you still wish to receive the item(s). 

Please contact Customer Service at 1-844-687-9410 to update your payment.

Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed

*This must be taken care of via phone for security purposes. Payment information cannot be taken via email or chat.

Please Note: At the time that your order is placed a temporary authorization verifying and holding available funds is provided by your financial institution. Although authorizations are not actual charges or debits, they can reduce the available balance in your account, typically for 24-72 hours, (the exact policies and time frames are dependent on your individual bank or credit card issuer)

You are not actually charged for your order until the product has been shipped to you. In the case of orders which require multiple shipments, you will be charged for only the product that is included in each individual package, as it is shipped to you.

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