What is a Preauthorization Hold?

When you place an order, your bank may put a temporary hold on funds. This isn’t a charge and usually clears within 7–10 business days (timeframes vary by bank). 

You’re only charged once items ship (or are picked up in-store). 

If an order is canceled before shipping, the hold should drop off within that same timeframe—if not, please reach out to your bank. 

Credit card adjustments may not appear until your next statement.

For canceled orders/items:

• Gift/Reward Cards: Unused funds go back to the original card (we can replace it if needed).
• Cash App: Holds can take anywhere from a few days up to 30 days to clear - please contact Cash App if longer.
• PayPal: Holds can take up to 30 days to clear - please contact PayPal if longer.
• Affirm: No payment is processed if the order isn’t fulfilled. Any temporary hold will disappear within 7–10 business days.
• If you have an issue with a confirmed refund from Affirm that hasn’t shown up on your account, please click get a refund
• To contact Affirm, please click here
• To check out the Affirm Help Center here.