My preauthorization hold has not fallen off. What do I do?

If a temporary preauthorization is still present on your account more than 10 business days after your product is shipped or canceled, please contact your financial institution.

If they require us to fax a preauthorization release form, you will need to contact Customer Service at our number below to help get this resolved. We will need your order number, the amount of the preauthorization, your bank's name, and their fax number.

*When you place an order, your bank may place a temporary authorization (not a charge) to hold funds. This can reduce your available balance for 7–10 business days, depending on your bank’s policies. The authorization is removed automatically after that period.

You are only charged when your items ship (or are picked up in-store). If your order ships in multiple packages, you'll see separate charges for each shipment.

If your order is canceled before shipping, the temporary hold will usually disappear within 7–10 business days. If it doesn’t, please contact your bank. Credit card adjustments might not show until your next statement.

Gift/Reward Cards: Any unused funds are returned to the original card. If you no longer have it, let us know—we can issue a replacement. (Email support@booksamillon.com). 

PayPal: Holds can take up to 30 days to clear. Please contact PayPal directly if it takes longer.

Affirm: If your order wasn't processed, your down payment wasn’t either. You might see a temporary hold, which usually disappears within 7–10 business days. Since the charge never went through, there’s no refund—just a release of the hold.

• If you have an issue with a confirmed refund from Affirm that hasn’t shown up on your account, please click get a refund
• To contact Affirm, please click here
• To check out the Affirm Help Center here.

You are welcome to call us at 1-800-201-3550 and we will be glad to assist you.

Phone hours:

Monday-Friday 9 AM to 5 PM CST

Saturday-Sunday, closed

Chat line hours:

Monday-Friday 9 AM to 7 PM CST

Saturday-Sunday 10 AM to 6 PM CST