What does Card Error mean?

If you received an email notification about a card error or see card error as your order status, we have encountered difficulty processing your credit/debit card or PayPal payment.

This could be because: 

  • The debit or credit card has expired
  • The debit/credit card has reached its spending limit
  • Addresses do not match (on this account the address does match)
  • Your bank declined the transaction for a reason unknown to us

Your order will be held for 5 business days from the date of the failed charge. If this is not corrected during that time, your order will be canceled. 

Click HERE to see how to update your payment.

You can also contact Customer Service at 1-800-201-3550 to update your payment.

Phone hours:

Monday-Friday from 9 AM to 5 PM CST

Saturday-Sunday, closed

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