Physical gift cards are processed within 24-48 business hours and then mailed out by USPS in a plain envelope.
These do not include tracking.
The shipping timeframe is typically 3-7 business days, with a maximum of 14 business days. This can be longer depending on the location being shipped to.
If the gift card has not arrived within this timeframe, please contact customer service at support@booksamillion.com. The funds can be transferred to another physical card to mail out or to an eGift certificate to email to you or the recipient.
*Please note that eGift certificates and physical gift cards are non-refundable.
You are welcome to call us at 1-844-687-9410, and we will be glad to assist you.
Phone hours:
Monday-Friday from 9 AM to 5 PM CST
Saturday-Sunday, closed
Chat line hours:
Monday-Friday from 9 AM to 7 PM CST
Saturday-Sunday, closed
For Holiday hours, click HERE.
Comments
Please sign in to leave a comment.