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  1. Customer Help Desk
  2. Orders

Orders

  • I need to change my shipping address? What do I do?
  • Status of My Order
  • What is an EPUB?
  • My gift card did not apply to my order. What do I do?
  • Can I combine multiple orders together?
  • I received an email that my item was ordered from the distributor. What does that mean?
  • My Funko pop is damaged. Can I get a replacement?
  • My order says it was delivered but I cannot find it.
  • Received the wrong item
  • I do not want the Audiobook I purchased, can I get a refund?
  • Tracking Number not Updated
  • I ordered as a Guest. How Do I Check the Status of My Order?
  • When is my Pre-order or Advance Title arriving?
  • Updating Address
  • Can I update the address on my order?
  • My order does not show in my Order History
  • Can I change the email address on my order?
  • Why is my order pending?
  • Where is my Replacement or Reorder?
  • When will my Back-ordered item ship?
  • Change my address on my pre-order.
  • Business, school, church, government orders
  • I did not receive all of my order. Where is the rest?
  • I have a partial shipped order. Where are my other items?
  • Can I change my address on my order?
  • When will my Funko item ship?
  • Why is my Manga order taking so long to ship?
  • What does my Order Status mean?
  • How can I find out if a certain item is in stock at my store?
  • I need a Replacement for my damaged or lost item
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