If you have not received your Replacement order notification or tracking, it may not have been processed yet or may be on backorder. Replacement orders are not linked to customer email or online accounts so tracking is not automatically sent out.
You can contact Customer Service for updates by emailing support@booksamillion.com.
You are welcome to call us at 1-844-687-9410, and we will be glad to assist you.
Phone hours:
Monday-Friday 9 AM to 5 PM CST
Saturday-Sunday, closed
Chat line hours:
Monday-Friday 9 AM to 7 PM CST
Saturday-Sunday, closed
For Holiday hours, click HERE.
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