Once the shipment leaves the warehouse, it is up to the carrier to update the tracking.
Customer service does not have additional information than the tracking with USPS/UPS shows. You may need to contact USPS/UPS for further details.
To stay updated on your delivery, please sign up for the free USPS Informed Delivery service at https://informeddelivery.usps.com/box/pages/intro/start.action.
Most orders can be tracked with the following services:
*If no tracking information shows after 14 days and your order is not from our New & Used Marketplace or a physical gift card under $100, please contact customer service.
Please email firstname.lastname@example.org with your order number.