Tracking Number not Updated

Once the shipment leaves the warehouse, it is up to the carrier to update the tracking.

Customer service does not have additional information than the tracking with USPS/UPS shows. You may need to contact USPS/UPS for further details.


To stay updated on your delivery, please sign up for the free USPS Informed Delivery service at

Most orders can be tracked with the following services:


*If no tracking information shows after 14 days and your order is not from our New & Used Marketplace or a physical gift card under $100, please contact customer service.

Please email with your order number.

Was this article helpful?
8 out of 71 found this helpful



Please sign in to leave a comment.