Once your order leaves our warehouse, tracking updates are managed by the carrier.
Unfortunately, our customer service team does not have access to more information than what is shown on the USPS or UPS tracking pages.
For the most accurate updates, we recommend reaching out directly to USPS or UPS, or signing up for USPS Informed Delivery here:
https://informeddelivery.usps.com/box/pages/intro/start.action
You can track your shipment using the links below:
UPS Mail Innovations: https://www.ups-mi.net/packageID/
If no tracking information appears after 14 days—and your order is not from our New & Used Marketplace —please email us at support@booksamillion.com with your order number, and we’ll be happy to help.
You are welcome to call us at 1-844-687-9410, and we will be glad to assist you.
Phone hours:
Monday-Friday from 9 AM to 5 PM CST
Saturday-Sunday, closed
Chat line hours:
Monday-Friday from 9 AM to 7 PM CST
Saturday-Sunday, closed
For Holiday hours, click HERE.
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