How Do I Check the Status of My Order?

You can easily view the status of your order by visiting the My Account page.

- Simply log in and click My Account in the top right. From there you can check your order status and select "Details" to view the current tracking information as well as save and print your in-store return information.

Click HERE to see the meanings of various order statuses.

Have you placed an order and are having trouble logging into your account?

- You may have placed your order through our Guest Checkout. Guest orders do not require an account, however, if you wish to view your order details simply create a free online account with us HERE using the same email address used to place the order.

Need more help? Click here to submit a support request. Be sure to include your name and order confirmation number in your message. 

**Due to delays with shipping carriers, it may take up to 14 business days and you may not see tracking updates as often as usual. If you have not received the package after 14 business days from the date it shipped out, please let us know so we can take further action. We appreciate your patience and apologize for any inconvenience this may cause.

*Please note: Customer service does not have additional information than the tracking with USPS/UPS shows. You may need to contact USPS/UPS for further details.

Once the shipment leaves the warehouse, it is up to the carrier to update the tracking.