General
General Information
Using Booksamillion.com
- How do I set up an account?
- How do I place an order?
- How do I change my email address and password on my account?
- How do I add or remove items from my shopping cart?
- I'm not ready to purchase. Can I put items in my shopping cart and come back later?
- How do I narrow and sort my search results?
Orders
- How Do I Track My Marketplace Order?
- How do I check the status of my order?
- Where is my order?
- How do I cancel an order?
- Can I combine two orders?
- How will a Pre-Order item affect the rest of my order?
Millionaire's Club
Gift Cards & E-Gift Certificiates
- Where can I use my Books-A-Million Gift Card or E-Gift Certificate?
- How can I check my Gift Card or E-Gift Certificate balance?
- Where can I find my gift card number and PIN?
- How do I use my gift card/ e-gift certificate online?
- When will Booksamillion.com remove money from my gift card?
- I typed my card number and PIN, but when I try to validate my card I get an error message. What should I do?
Shipping
- I need to send a package to a Correctional Facility
- Where is my order?
- What are shipping rates if I'm shipping within the United States?
- Do you ship internationally?
- How do I calculate delivery time?
- How will item availability affect shipping time and costs?