-
Shipping
- ★ U.S. Shipping Rates
- Do you Ship to Canada or Outside of the United States
- Order tracking is delayed or seems lost
- My order was split up. Will I be charged more for shipping?
- What are the shipping rates for the New and Used Marketplace?
- My order is being returned to the warehouse. What do I do?
-
Orders
- ★ I need to change my shipping address? What do I do?
- ★ Status of My Order
- I want a refund for my eBook or Audiobook
- What is the status of my return?
- Can my order be shipped to a store instead of my home?
- Remove an item from cart
-
My Account
- Books-A-Million Millionaire's Club Card Program Terms and Conditions
- Add My Educator's Card to My Booksamillion.com Account?
- I need to update the address for my Millionaire's Club Membership
- How do I place an order for pickup at my local store?
- How do I Use the Wish List Feature?
- Change My Password
-
Rewards
- ★ Millionaire's Club Discount Card
- Can I use the Millionaire’s Club Card coupon I found online?
- Benefits of a Millionaire's Club Card Membership
- I do not want to renew my Millionaire's Club Membership, what do I do?
- I was signed up for a Millionaire's Club Card in my local store. How do I cancel it?
- My Membership will not add to my Apple Wallet
-
Gifting
- How do I add a gift message to my order?
- Purchase an item as a gift
- How do I purchase a Millionaire's Club Membership for a friend?
- I need a gift for someone but I don't know what they would like.
- Where can I use My Books-A-Million Reward Card, Gift Card or eGift Certificate?
- My gift card or reward card did not apply to my order. What do I do?
-
Payment
- Why do I see a charge but my item hasn't shipped?
- Why was I asked to add another payment method?
- How Can I Tell the Difference Between an Authorization Charge and an Actual Charge?
- What is a Preauthorization Hold?
- What does Card Error mean?
- My item has changed price since I ordered. Can that be adjusted?
-
Community FAQ's
- Do You Donate?
- Do autographed books have a real signature?
- Are the autographed books hand-signed?
- Yogurt Mountain Loyalty Program for Customers
- Why are online prices different than store prices?
- Yogurt Mountain 2025 Kosher Certification
-
General Information
- ★ How can I change the frequency of BAM emails?
- Stop Text Alerts
- Books-A-Million California Privacy Policy
- Books-A-Million Messaging Terms & Conditions
- Mobile Terms of Use for BAM! Alerts
- How can I stop promotional emails?
-
Contacting Us
-
New and Used Marketplace
-
B2B Services
-
Technical Troubleshooting
- Downloading, Installing, and Authorizing Adobe Digital Editions (Start Here)
- Downloading and Reading Your First eBook on Your Computer
- Download my Digital Audiobook
- What Are the eBook System Requirements?
- Download my eBook to my iPhone or iPad
- I Didn't Receive My Forgot Password Email. What do I do?