General
General Information
Using Booksamillion.com
- How do I set up an account?
- How do I place an order?
- How do I Update My Email Address and Password on My Account?
- How do I add or remove items from my shopping cart?
- I'm not ready to purchase. Can I put items in my shopping cart and come back later?
- How do I narrow and sort my search results?
Orders
- How Do I Track My Marketplace Order?
- How Do I Check the Status of My Order?
- Where is my order?
- How do I cancel an order?
- Can I combine two orders?
- How will a Pre-Order item affect the rest of my order?
Millionaire's Club
eBook Information
Gift Cards & E-Gift Certificiates
- Where can I use My Books-A-Million Gift Card or E-Gift Certificate?
- How can I check My Gift Card or E-Gift Certificate Balance?
- Where can I find my gift card number and PIN?
- How do I use My gift card/ e-gift Certificate Online?
- When will Booksamillion.com remove money from my gift card?
- I typed my card number and PIN, but when I try to validate my card I get an error message. What should I do?
Shipping
- How do I Send a Package to a Correctional Facility?
- What are shipping rates if I'm shipping within the United States?
- Do you Ship Internationally?
- How do I calculate delivery time?
- How will item availability affect shipping time and costs?
- How should I enter an APO/FPO shipping address on the order form?