General
Technical Troubleshooting
- Downloading, Installing, and Authorizing Adobe Digital Editions (Start Here)
- Downloading Your First eBook to Your Mobile Device
- Downloading and Reading Your First eBook on Your Computer
- I Didn't Receive My Forgot Password Email. What do I do?
- I'm Not Receiving Your Emails. What Do I Do?
- I’m trying to add my address but it won’t let me. Why is this happening?
General Information
- How Do I Contact Customer Service?
- How Do I Become a Books-A-Million Affiliate?
- How Do I Return my Store Purchase?
- Does Books-A-Million Price Match?
- How Do I Cancel My Magazine Subscription?
- What is the Magazines for Millionaires Program?
Using Booksamillion.com
- What Does Earliest Ship Date/Limited Availability Mean?
- How do I Utilize the Wish List Feature?
- Ordering Frequently Asked Questions
- How do I Ship To Multiple Addresses?
- What is the Sales Tax for Booksamillion.com?
- What does Item Availability Mean?
Orders
- What is the Status of My Order?
- How can I place a bulk order, a tax exempt order, or a purchase order?
- My Order Arrived Damaged. What can I do?
- The Order I Received is Wrong. What do I do?
- My order is going to the wrong address. Is there anything I can do?
- Can I change my shipping address after placing my order?
Millionaire's Club
- Can I Utilize My Millionaire's Club Card at 2nd & Charles?
- How Do I Get Free Shipping on My Order?
- How do I add My Membership to My Apple Wallet?
- How do I use My Membership During Guest Checkout?
- How do I Turn Off the Automatic Renewal Feature of My Membership?
- How do I Cancel My Millionaire's Club Membership?
New and Used Marketplace
eBook Information
- What Are the Audio Download System Requirements?
- What Are the eBook System Requirements?
- How do I download my Digital Audiobook
- Downloading, Installing, and Authorizing Adobe Digital Editions (Start Here)
- Downloading Your First eBook to Your Mobile Device
- Downloading and Reading Your First eBook on Your Computer
Gift Cards & E-Gift Certificates
- How do I Purchase a Gift Card?
- How do I Purchase an E-Gift Certificate?
- Where can I use My Books-A-Million Gift Card or E-Gift Certificate?
- How can I check My Gift Card or E-Gift Certificate Balance?
- Where can I find my gift card number and PIN on my Books-A-Million Gift Card?
- How do I use My gift card/ e-gift Certificate Online?
Shipping
- How do I Send a Package to a Correctional Facility?
- Can I add delivery instructions to my address?
- Where do you deliver?
- How Do I Change/Add/Remove a Shipping Address on My Account?
- BAM! Vendor’s Procedure Guide
- What are shipping rates if I'm shipping within the United States?
Payment
- Can I split up my payments among different cards?
- What card do I have on file for my order?
- How Do I Add/Remove a Credit or Debit Card on My Account?
- How Do I Update My Payment Method For My Order?
- What payment options does Booksamillion.com accept?
- Is it Safe to Use My Credit Card?