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Shipping
- ★ U.S. Shipping Rates
- My order was split up. Will I be charged more for shipping?
- Can you update my package tracking?
- What are the shipping rates for the New and Used Marketplace?
- My order is being returned to the warehouse. What do I do?
- Can I Ship to Multiple Addresses?
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Orders
- ★ I need to change my shipping address? What do I do?
- ★ What is the Status of My Order?
- I received an email that my item was ordered from the distributor. What does that mean?
- My Funko pop is damaged. Can I get a another one sent to me?
- My Funko pop is damaged. Can I get a replacement?
- My order says it was delivered but I cannot find it.
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My Account
- How do I place an order for pickup at my local store?
- How do I Utilize the Wish List Feature?
- How Do I Change My Password?
- How Do I Change My Email Address?
- How do I use a Coupon Code?
- What is the Shopping Cart?
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Rewards
- How do I purchase a Millionaire's Club Membership for a friend?
- What is the Millionaire's Club Discount Card?
- I do not want to renew my Millionaire's Club Membership, what do I do?
- I was signed up for a Millionaire's Club Card in my local store. How do I cancel it?
- My Membership will not add to my Apple Wallet
- I never received my Millionaire's Club Card in the mail. Where is it?
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Gifting
- How do I add a gift message to my order?
- How do I purchase an item as a gift for someone else?
- I need a gift for someone but I don't know what they would like.
- Where can I use My Books-A-Million Reward Card, Gift Card or eGift Certificate?
- My gift card or reward card did not apply to my order. What do I do?
- I have not received the gift card or eGift card I purchased. What do I do?
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Payment
- My item has changed price since I ordered. Can that be adjusted?
- Does Booksamillion.com accept checks?
- What items do not qualify for coupons?
- When will my PayPal be charged?
- I am not able to add or save my card information. What is wrong?
- How Do I Update or Change My Credit or Debit Card For My Order?
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Community FAQ's
- Information for your Summer Reading Adventure 2022
- What is Coffee for the Troops?
- What is the phone number to my local store?
- Are there any stores near my location?
- I am an author and my title is listed incorrectly on your website.
- Can I select a specific cover image of a book?
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General Information
- ★ How can I change the frequency of BAM emails?
- ★ Shop at Booksamillion.com!
- Mobile Terms of Use for BAM! Alerts
- What BAM Exclusive items do you offer?
- I need a W-9 form for my Church.
- I need a W-9 form for my School.
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Contacting Us
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New and Used Marketplace
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B2B Services
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Technical Troubleshooting
- Downloading, Installing, and Authorizing Adobe Digital Editions (Start Here)
- Downloading and Reading Your First eBook on Your Computer
- Downloading Your First eBook to Your Mobile Device
- How do I download my Digital Audiobook?
- What Are the eBook System Requirements?
- Downloading, Installing, and Authorizing Adobe Digital Editions (Start Here)
