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Shipping
- ★ U.S. Shipping Rates
- Do you Ship to Canada or Outside of the United States
- Order tracking is delayed or seems lost
- My order was split up. Will I be charged more for shipping?
- What are the shipping rates for the New and Used Marketplace?
- My order is being returned to the warehouse. What do I do?
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Orders
- ★ I need to change my shipping address? What do I do?
- ★ Status of My Order
- What is an EPUB?
- My gift card did not apply to my order. What do I do?
- Can I combine multiple orders together?
- I received an email that my item was ordered from the distributor. What does that mean?
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My Account
- Add My Educator's Card to My Booksamillion.com Account?
- I need to update the address for my Millionaire's Club Membership
- How do I place an order for pickup at my local store?
- How do I Use the Wish List Feature?
- Change My Password
- How Do I Change My Email Address?
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Rewards
- ★ Millionaire's Club Discount Card
- Can I use the Millionaire’s Club Card coupon I found online?
- Benefits of a Millionaire's Club Card Membership
- I do not want to renew my Millionaire's Club Membership, what do I do?
- I was signed up for a Millionaire's Club Card in my local store. How do I cancel it?
- My Membership will not add to my Apple Wallet
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Gifting
- How do I Purchase an E-Gift Certificate?
- How do I add a gift message to my order?
- Purchase an item as a gift
- How do I purchase a Millionaire's Club Membership for a friend?
- I need a gift for someone but I don't know what they would like.
- Where can I use My Books-A-Million Reward Card, Gift Card or eGift Certificate?
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Payment
- What is a Pre Authorization Payment?
- What does Card Error mean?
- My item has changed price since I ordered. Can that be adjusted?
- Does Booksamillion.com accept checks?
- What items do not qualify for coupons?
- When will my Debit Card, Credit Card, or PayPal be charged?
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Community FAQ's
- I am an author. How do I submit my book?
- I changed my mind about my Buyback offer. Can I return the cash and get my items back?
- What is the phone number to my local 2nd & Charles?
- Where is the nearest 2nd & Charles store?
- Information for your Summer Reading Adventure 2022
- What is Coffee for the Troops?
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General Information
- ★ How can I change the frequency of BAM emails?
- ★ Shop at Booksamillion.com!
- Books-A-Million Messaging Terms & Conditions
- Mobile Terms of Use for BAM! Alerts
- What BAM Exclusive items do you offer?
- I need a W-9 form for my Church.
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Contacting Us
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New and Used Marketplace
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B2B Services
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Technical Troubleshooting
- Downloading, Installing, and Authorizing Adobe Digital Editions (Start Here)
- Downloading and Reading Your First eBook on Your Computer
- Download my Digital Audiobook
- What Are the eBook System Requirements?
- Download my eBook to my iPhone or iPad
- I Didn't Receive My Forgot Password Email. What do I do?
